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	<title>東東腔儿</title>
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		<title>避孕套在淘宝的购买数据分析</title>
		<link>http://www.yunui.com/the-purchase-of-condoms-in-taobao-data-analysis.html</link>
		<comments>http://www.yunui.com/the-purchase-of-condoms-in-taobao-data-analysis.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:32:47 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[Life]]></category>
		<category><![CDATA[数据分析]]></category>
		<category><![CDATA[避孕套]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1124</guid>
		<description><![CDATA[根据淘宝指数数据显示：《避孕套》关键词&#8212;1、在周六销量最高；2、女性占33%，男性占67%，年龄25-29岁最多，有钱人占43%，学生占30%，运动一族；3、天枰和天蝎买得人最多；4、省份热度：江苏和浙江占13%，排名第一，广东第二占12%。

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			<content:encoded><![CDATA[<p>根据淘宝指数数据显示：《避孕套》关键词&#8212;1、在周六销量最高；2、女性占33%，男性占67%，年龄25-29岁最多，有钱人占43%，学生占30%，运动一族；3、天枰和天蝎买得人最多；4、省份热度：江苏和浙江占13%，排名第一，广东第二占12%。</p>
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		<title>暴风影音首页title的seo优化</title>
		<link>http://www.yunui.com/storm-home-title-seo-optimization.html</link>
		<comments>http://www.yunui.com/storm-home-title-seo-optimization.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:31:05 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1122</guid>
		<description><![CDATA[安装了windows7系统，重新下载暴风影音。百度搜索“暴风影音”，一眼可看出暴风影音(www.baofeng.com)首页的title是经过非常好的seo优化的，以我们掌握的知识及自身的应用结合汽车图片网(www.qichetupian.com)对比分析一下：

暴风影音首页title：暴风影音2009_万能播放器_暴风影音播放器下载_baofeng.com

汽车图片网首页title：汽车图片 &#124; 汽车壁纸 &#124; 香车美女图 &#8211; 尽在高清无水印汽车图片网

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			<content:encoded><![CDATA[<p>安装了windows7系统，重新下载暴风影音。百度搜索“暴风影音”，一眼可看出暴风影音(www.baofeng.com)首页的title是经过非常好的seo优化的，以我们掌握的知识及自身的应用结合汽车图片网(www.qichetupian.com)对比分析一下：</p>
<p>暴风影音首页title：暴风影音2009_万能播放器_暴风影音播放器下载_baofeng.com</p>
<p>汽车图片网首页title：汽车图片 | 汽车壁纸 | 香车美女图 &#8211; 尽在高清无水印汽车图片网</p>
<p>1.分析下共同点</p>
<p>一是两者都将主要要害词靠前一个是“暴风影音”，一个是“汽车图片”。符合标题要害调整权重由左至右变轻的说法。</p>
<p>二是都通过分割符与之后的文字隔开，虽然所用符号不同。优化达人一般认为标题关键字分隔应该是“-”或“|”并且最好两边都加上英文空格。而现在由暴风的优化来看，估计是符号即可，搜索引擎发展到今天，已经很越来越智慧，大多能很好的自动划分词语、分清词语间的分隔。</p>
<p>三个是title中重复了两遍主要关键词。重要关键字在title中至少重复出现当然是为了增加关键词权重，但亦不多太多，两遍最好。</p>
<p>四个上两主要关键词间都有适当距离避免了堆彻感(如“汽车图片网-汽车图片 | 汽车壁纸 | 香车美女图”这种方式应尽量避免)</p>
<p>五个是title文字总共都不超过30个。这个界限超出了baidu里显示不出来，据说也会降权重。</p>
<p>2.找差距</p>
<p>暴风影音好像同意“标题首段可不用纯主要关键词，应以弱化的字词为主。”的说法，他们有适当拖带了其他字词(暴风影音2009)。本人认为如无掌握仍要为纯主要关键词保证该词的权重，否则更可能导致搜索权重下降。</p>
<p>暴风的首页title除主要关键词“暴风影音”外仍旧包含了“暴风影音2009”、“万能播放器”、“播放器”、“暴风影音播放器”、“播放器下载”、 “暴风影音播放器下载”等业务关键词，分词选择非常合理，连搜索引擎分词出来的“暴风影音下载”，以上提到的这些关键词在baidu中排名均在前二，成绩斐然。与之相对比，由于汽车品牌众多，汽车图片网的首页title不可能像暴风影音这样来个“法拉利图片”、“兰博基尼图片”、“宝马图片”……，转而求其次优化“汽车壁纸”、“香车美女”好像也是不错的选择。末尾加个修饰词“高清无水印”对于搜索引擎本身来说可能只是直到分隔关键字的作用，但对于用户来讲，当搜索某一词语发现有两个页面：“……汽车图片网”;“……高清无水印汽车图片网”他们更偏向于选择“高清的，无水印的”这将有利于用户选择，提高点击率。</p>
<p>3.暴风的问题</p>
<p>本人认为title中含域名或拼音(特殊是比较老的上来说)都是浪费空间，仅增强用户信心的作用，实际上baidu和google对纯搜索域名或中文名称的拼音的搜索词都能直接转化成实际站中文名称，无需再浪费空间给“baofeng.com”。</p>
<p>4.总结</p>
<p>影响搜索引擎排名有各种因素，不过长期以来一直最受公认影响巨大的就是title文字。title上的文字决定了该网页承担的主要关键字优化对象，而页面title由于在浏览器中限制显示成极小的一条区域，在打开页面时用户的注重力是没有停留在这上面的，直接转向打开内容去了。所以安排title文字时只要适当相关即可，不用过分追求语感、美学、营销这种内容面的要求，反而在搜索引擎查看搜索结果时，搜索引擎是以加重加大 title文字，并且高亮搜索关键字的方式呈现给用户的。所以，从搜索引擎算法角度出发，应注重准确安排title中的文字，以获更好的关键字排名</p>
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		<title>电子商务运营规划-附图</title>
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		<pubDate>Thu, 05 Apr 2012 03:29:25 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1118</guid>
		<description><![CDATA[【电子商务运营规划】练好内功，才能百战百胜！这张图以服饰类电子商务为例，很详细地列出了如何开展电子商务的运作图谱。用心琢磨下吧，相信对你会有帮助！

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			<content:encoded><![CDATA[<p>【电子商务运营规划】练好内功，才能百战百胜！这张图以服饰类电子商务为例，很详细地列出了如何开展电子商务的运作图谱。用心琢磨下吧，相信对你会有帮助！<img class="aligncenter size-large wp-image-1119" title="04" src="http://www.yunui.com/wp-content/uploads/2012/04/04-1024x987.jpg" alt="" width="584" height="562" /></p>
<p>&nbsp;</p>
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		<title>客服考核制度参考案例</title>
		<link>http://www.yunui.com/customer-evaluation-system-reference-case.html</link>
		<comments>http://www.yunui.com/customer-evaluation-system-reference-case.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:23:48 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>
		<category><![CDATA[制度]]></category>
		<category><![CDATA[客服]]></category>
		<category><![CDATA[考核]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1113</guid>
		<description><![CDATA[1. 客服能力综合模型 简单业绩提成可以起到很好的激励作用，但存在一起缺点， 在被动接单的情况下，销售业绩的高低跟询单的流量相关，按目前E客服的分流规则，各个客服流量存在差别； 在销售业绩单一目标下，可能会造成短视，忽视客户的购物体验和团队之间的协作，不利于店铺的长期成长； 对客服的评估考核可以采用更完善的综合模型。

2. 综合模型设计 综合模型的设计要服务于店铺整体业绩和店铺的长期成长，需要平衡客服个人和团队，店铺短期和长期的得失关系；另模型的设计实行需要一段磨合调整期。

通常的模型设计需要确定3个因素：

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			<content:encoded><![CDATA[<p><strong>1. <a href="http://www.paidai.com/labels/%E5%AE%A2%E6%9C%8D.html" target="_blank"><span style="color: #000000;">客服</span></a>能力综合模型</strong> 简单业绩提成可以起到很好的激励作用，但存在一起缺点， 在被动接单的情况下，销售业绩的高低跟询单的流量相关，按目前E客服的分流规则，各个客服流量存在差别； 在销售业绩单一目标下，可能会造成短视，忽视客户的购物体验和团队之间的协作，不利于店铺的长期成长； 对客服的评估考核可以采用更完善的综合模型。<br />
<strong>2. 综合模型设计</strong> 综合模型的设计要服务于店铺整体业绩和店铺的长期成长，需要平衡客服个人和团队，店铺短期和长期的得失关系；另模型的设计实行需要一段磨合调整期。<br />
<strong>通常的模型设计需要确定3个因素：</strong><br />
<strong>考核的单项指标：</strong> 考核指标的选择需要根据店铺的情况，从客服服务质量，客服销售能力，团队协作，工作态度及积极性等方面选择合适的指标。目前系统提供销售额，销售量，客单价，客件数，各项成功率，件均价，回复率，首次响应时间，平均响应时间，中差评关联等等；<br />
<strong>指标的评分标准：</strong> 对选定的各项指标可以采用绝对打分标准，即按制定好的标准对应到相应的分数，标准可以根据情况，例如淡旺季等做相应调整；也可用相对打分标准，即根据客服的相对表现排名来制定相应的标准；<br />
<strong>指标的权重分配：</strong> 为选定的各项指标分配相应的权重， 指标的权重反应指标在整个模型中的相对重要程度，各项指标权重之和为100%；<br />
<strong>3. 综合模型用户案例</strong><br />
下面给出赤兔名品客服绩效用户自己设计的模型，供参考，用户应该根据自己店铺的情况制定适合自己的考核模型。<br />
4.1 用户案例一</p>
<p><a href="http://www.yunui.com/wp-content/uploads/2012/04/01.jpg"><img class="aligncenter size-large wp-image-1116" title="01" src="http://www.yunui.com/wp-content/uploads/2012/04/01-1024x624.jpg" alt="" width="584" height="355" /></a></p>
<p>4.2用户案例二</p>
<p><a href="http://www.yunui.com/wp-content/uploads/2012/04/02.png"><img class="aligncenter size-large wp-image-1115" title="02" src="http://www.yunui.com/wp-content/uploads/2012/04/02-914x1024.png" alt="" width="584" height="654" /></a> 4.3用户案例三</p>
<p><a href="http://www.yunui.com/wp-content/uploads/2012/04/03.png"><img class="aligncenter size-large wp-image-1114" title="03" src="http://www.yunui.com/wp-content/uploads/2012/04/03-360x1024.png" alt="" width="360" height="1024" /></a></p>
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		<title>天猫、当当“拼贱”，未损京东分毫</title>
		<link>http://www.yunui.com/lynx-dangdang-fight-the-cheap-no-loss-jingdong-nothing.html</link>
		<comments>http://www.yunui.com/lynx-dangdang-fight-the-cheap-no-loss-jingdong-nothing.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:18:19 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1110</guid>
		<description><![CDATA[一淘发布数据是很有电视直销的风采的，别人都是一路变贵，只有自己同屋的天猫商城，一路变贱。中国人虽然还是贪图便宜，但是可怕的是，现在已经有了分辨能力，已经过了只看价格的阶段，可作为电商先行者的淘宝系还在这上面做文章，只能说，淘宝系已经僵化了，在战略上，除了一贯的不要X战术和所有我遇到的人都觉得恶心的天猫的品牌外，已经没有什么突破的能力了，可怕的是，还自认为先进。至少一淘的推出，就是基于这种傻乎乎的自我认知之上。       当当其实很有农民风采，默默的做，偷偷的上市，股价哗哗的下跌，核心问题就是李国庆过于要面子了，非要和刘强东拼谁更土，天天放炮喷人家，结果自己的销售额不过是人家一个零头，市值是人家三轮融资的零头，有时间我觉得踏踏实实整理整理自己的商业模式，开拓开拓新的思路比较好，喷京东的意义已经不大了，可以挑软柿子照着一号店之类的使劲，级别比较对等。顺便，学淘宝开了一堆C店，问人家强行收广告费，然后把人家的销售额也算自己的，实在是一种很马云的行为。

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			<content:encoded><![CDATA[<p>一淘发布数据是很有电视直销的风采的，别人都是一路变贵，只有自己同屋的天猫商城，一路变贱。中国人虽然还是贪图便宜，但是可怕的是，现在已经有了分辨能力，已经过了只看价格的阶段，可作为电商先行者的淘宝系还在这上面做文章，只能说，淘宝系已经僵化了，在战略上，除了一贯的不要X战术和所有我遇到的人都觉得恶心的天猫的品牌外，已经没有什么突破的能力了，可怕的是，还自认为先进。至少一淘的推出，就是基于这种傻乎乎的自我认知之上。 <wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> 当当其实很有农民风采，默默的做，偷偷的上市，股价哗哗的下跌，核心问题就是李国庆过于要面子了，非要和刘强东拼谁更土，天天放炮喷人家，结果自己的销售额不过是人家一个零头，市值是人家三轮融资的零头，有时间我觉得踏踏实实整理整理自己的商业模式，开拓开拓新的思路比较好，喷京东的意义已经不大了，可以挑软柿子照着一号店之类的使劲，级别比较对等。顺便，学淘宝开了一堆C店，问人家强行收广告费，然后把人家的销售额也算自己的，实在是一种很马云的行为。<br />
</wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> 无论真假，京东的价格变化他们看到了，但京东的战略变化，他们反而并没有看见。京东今年大规模的投放电视广告，说明一个什么问题？说明了一个定位转型的问题。投放电视广告的目标受众，已经不是互联网高粘度群体了，而是广泛的大众群体了，京东敢这么去做，至少说明在两个问题上，基本已经成熟了，一个是物流问题，可以保证送到能看到广告的大部分地区，一个是支付问题，不需要网络支付，货到付款、刷卡均可。这两个问题我估计是淘宝系最大的战略失误问题。因为起码在年前年后的一个月时间内，淘宝的交易基本都因为快递的原因是废掉的。<br />
</wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> 说一个亲身的例子，临离开北京前两天，想买个移动电池，大润发399，京东128，选择地铁自提，当天晚上下单，第二天早上就拿到产品，这就是购物体验，如果我选择淘宝或者当当，哪怕你卖100元，我恐怕都要过了十五再用了。这一点点的时间差别，就算贵15%，我认为也是合理的，这里面有品牌、服务、价格和速度多种因素，况且，事实上，也并没有贵那么多。<br />
</wbr><wbr> </wbr><wbr> </wbr><wbr> 我很早就日复一日的呼吁，电商的竞争，不是价格竞争，价格竞争的核心是砸用户，而砸用户，并不是一个销售行为，而是广告行为。当你有了一定的用户之后，你要做的其实不是继续提供亏本的价格，而是完善你的服务体系、提高客户体验。因为价格便宜，只能给你的品牌一个“贱”的感觉，而商业发展到最后，核心一定是质量、服务、品牌，而价格是一个相对的概念，你说你卖iphone4只要四千块，不过要一年以后才能拿到货，有意思吗？<br />
</wbr><wbr> </wbr><wbr> </wbr><wbr> 我一直支持京东的原因是，每一步京东的战略都起码是比较正确的，该拼价格的时候不含糊，该做品牌的时候不客气，做事情讲道理。而淘宝系的混乱则是马云同学的个人品质问题了，为达目的，不择手段同时还口不饶人，一次两次，是你果敢，三次四次，就是把群众当傻子了，现在可怕的是都五次六次了，那就已经是明目张胆了，疯必催之。<br />
</wbr><wbr> </wbr><wbr> </wbr><wbr> 奉劝李国庆同学从此不要再公开发表言论了，或者去找什么一号店、中粮去喷，喷凡客就要三思了，见到京东还是绕远比较好。 </wbr></p>
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		<title>如何才能建设一个好网站</title>
		<link>http://www.yunui.com/%e5%a6%82%e4%bd%95%e6%89%8d%e8%83%bd%e5%bb%ba%e8%ae%be%e4%b8%80%e4%b8%aa%e5%a5%bd%e7%bd%91%e7%ab%99.html</link>
		<comments>http://www.yunui.com/%e5%a6%82%e4%bd%95%e6%89%8d%e8%83%bd%e5%bb%ba%e8%ae%be%e4%b8%80%e4%b8%aa%e5%a5%bd%e7%bd%91%e7%ab%99.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:17:36 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1108</guid>
		<description><![CDATA[在互联网快速普及的年代，各类网站如雨后春笋，纷纷涌现。想要在其中脱颖而出，并不是件容易的事。若要打造出一个出色的，能够吸引用户的网站，必然要做好详细的规划，做好万全准备。 　　建站的目的是什么呢？没有明确的目标，是无法做出好网站。因此，在建站之前，就要清楚的知道自己方向。一个一想到建站就立刻行动，风风火火地去注册域名，架构网站，然后投放到互联网上的人，怎么可能建设出受用户青睐的网站。建站带有目的性，就是要留住用户，给用户看其感兴趣的东西，带去其想要的。为了这个目的而努力，才有可能建好网站。可以说，明确建站目的是建站的核心。 　　域名是访问网站的端口，是互联网世界的门牌号码，是浏览者访问的路径，对网站的作用极其重要。明确了建站目的，就要思考注册一个怎样的域名。即使网站的内容非常吸引用户，但域名却相当难记得住，也会使用户对网站失去兴趣，不再访问。既符合网站内容，又容易记住的域名也是不容易想出来的，这就要看个人的思考能力了。 　　接下来，就是要如何架构好网站，充实网站的内容了。网站的结构很重要，过于复杂会让人有头晕目眩的感觉，简单的、一目了然的才更受用户喜爱。在美工方面，笔者并不赞成采用太过鲜艳的色彩，因为会影响用户的视觉。你想，用户看一会眼睛就受不了，那谁还会下次再来。所以，采用较为柔和的色彩才更能留住用户。再者，网站上也不宜有太多种色彩，更别把网站弄得像调色板似的。不管怎样，就是看上去服务就可以了，不需要太复杂。 　　要记住的一点是，千万不要将没完成的网站投放到互联网，一定要将网站的内容填充完整。网站版块、内容都不完整，用户根本就没有兴趣去看一眼，一个完整的网站的必要条件。 　　将做好的网站投放到互联网后，需要做的就是日常维护和网站优化推广了，网站内容也需要时常更新。 　　网站建设造就成功吸引用户的网站不是一蹴而就，是靠一步一个坚实的脚印慢慢走出来。在群雄相争时代，打造出色网站，要靠自己不懈的努力。 来源 网奇网

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			<content:encoded><![CDATA[<p>在互联网快速普及的年代，各类网站如雨后春笋，纷纷涌现。想要在其中脱颖而出，并不是件容易的事。若要打造出一个出色的，能够吸引用户的网站，必然要做好详细的规划，做好万全准备。 　　建站的目的是什么呢？没有明确的目标，是无法做出好网站。因此，在建站之前，就要清楚的知道自己方向。一个一想到建站就立刻行动，风风火火地去注册域名，架构网站，然后投放到互联网上的人，怎么可能建设出受用户青睐的网站。建站带有目的性，就是要留住用户，给用户看其感兴趣的东西，带去其想要的。为了这个目的而努力，才有可能建好网站。可以说，明确建站目的是建站的核心。 　　域名是访问网站的端口，是互联网世界的门牌号码，是浏览者访问的路径，对网站的作用极其重要。明确了建站目的，就要思考注册一个怎样的域名。即使网站的内容非常吸引用户，但域名却相当难记得住，也会使用户对网站失去兴趣，不再访问。既符合网站内容，又容易记住的域名也是不容易想出来的，这就要看个人的思考能力了。 　　接下来，就是要如何架构好网站，充实网站的内容了。网站的结构很重要，过于复杂会让人有头晕目眩的感觉，简单的、一目了然的才更受用户喜爱。在美工方面，笔者并不赞成采用太过鲜艳的色彩，因为会影响用户的视觉。你想，用户看一会眼睛就受不了，那谁还会下次再来。所以，采用较为柔和的色彩才更能留住用户。再者，网站上也不宜有太多种色彩，更别把网站弄得像调色板似的。不管怎样，就是看上去服务就可以了，不需要太复杂。 　　要记住的一点是，千万不要将没完成的网站投放到互联网，一定要将网站的内容填充完整。网站版块、内容都不完整，用户根本就没有兴趣去看一眼，一个完整的网站的必要条件。 　　将做好的网站投放到互联网后，需要做的就是日常维护和网站优化推广了，网站内容也需要时常更新。 　　网站建设造就成功吸引用户的网站不是一蹴而就，是靠一步一个坚实的脚印慢慢走出来。在群雄相争时代，打造出色网站，要靠自己不懈的努力。 <wbr>来源 网奇网</wbr></p>
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		<title>打造自觉自愿自发永不背叛的团队</title>
		<link>http://www.yunui.com/%e6%89%93%e9%80%a0%e8%87%aa%e8%a7%89%e8%87%aa%e6%84%bf%e8%87%aa%e5%8f%91%e6%b0%b8%e4%b8%8d%e8%83%8c%e5%8f%9b%e7%9a%84%e5%9b%a2%e9%98%9f.html</link>
		<comments>http://www.yunui.com/%e6%89%93%e9%80%a0%e8%87%aa%e8%a7%89%e8%87%aa%e6%84%bf%e8%87%aa%e5%8f%91%e6%b0%b8%e4%b8%8d%e8%83%8c%e5%8f%9b%e7%9a%84%e5%9b%a2%e9%98%9f.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:14:56 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1105</guid>
		<description><![CDATA[带队伍是个技术活，一辈子学不完的技术活。 以下是一些自己的想法和经验，与大家分享。 在路上，我们共勉！ &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; 一、“自觉自愿自发”是怎么炼成的？

创业型公司尤其要讲“自觉自愿自发”。 作为白手起家的人，这方面我多少有些“经验”，对同样处于艰苦奋斗中的创业团队可能会有所帮助。 同样，对于企业内部的新创部门，也有实用价值。

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			<content:encoded><![CDATA[<p><strong>带队伍是个<a href="http://www.paidai.com/labels/%E6%8A%80%E6%9C%AF.html" target="_blank"><span style="color: #000000;">技术</span></a>活，一辈子学不完的技术活。 以下是一些自己的想法和经验，与大家分享。 在路上，我们共勉！</strong> &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; <strong>一、“自觉自愿自发”是怎么炼成的？</strong><br />
<a href="http://www.paidai.com/labels/%E5%88%9B%E4%B8%9A.html" target="_blank"><span style="color: #000000;">创业</span></a>型公司尤其要讲“自觉自愿自发”。 作为白手起家的人，这方面我多少有些“经验”，对同样处于艰苦奋斗中的创业团队可能会有所帮助。 同样，对于企业内部的新创部门，也有实用价值。<br />
<strong>1）讲钱景。</strong><br />
一个企业再光环，再牛逼，给员工开的工资太少，那也是不行的。人家再念你好，为<a href="http://www.paidai.com/labels/%E7%94%9F%E6%B4%BB.html" target="_blank"><span style="color: #000000;">生活</span></a>所迫，离开你也是早晚的事。<br />
讲钱景，讲几个境界。 一方面是眼前的钱。什么岗位，多少钱，做多少工作，可以怎么涨工资等等。对比社会同类岗位，收入算是合理，甚至更高。 还有未来的钱。讲行业发展，讲企业发展，最后再落实到部门发展，让其看到希望。同时再给出合理的晋升空间，以及对应的收入的增长变化等。 还有隐形的钱。在这里干了什么活，给你一个锻炼的机会，以后不在这边做了，去别的公司一样吃香喝辣。公司提供的岗位是社会最热门的岗位，社会行业发展速度很快，早入行早收益。<br />
<strong>2）让员工觉得跟对人了。</strong><br />
年轻人，不怕入错行，就怕跟错人。想办法向你的员工证明，跟着你就是跟对人了。<br />
讲你个人的经历经验，让员工了解你，认可你的能力。 讲你对工作、对人生的看法，让员工认可你的为人。 讲你好为人师，愿意带新人成长的愿望，让员工渴望能被带着成长。 如果有光环，不要吝惜，多抛一些……<br />
一定要让员工觉得真的是跟对人了。只有他这么想了，他才有可能心甘情愿地服从你的“命令”，而不是一边执行一边心生疑窦，他也才有可能向你展开心扉给你一个对他进行思想培训的机会，进而成为你团队的核心成员。<br />
<strong>3）帮助学习进步。</strong><br />
要让员工认识到自身存在的不足，告诉他这种不足这个年纪的年轻人都会有，但几年之后，能不能改掉这些毛病，可能会决定他们未来的高度。同时，要明确的指出几条他们能改进和提高的路，让他们明确的知道，只要沿着这条路往前走，那就一定能变强，能进步。同时在他们前进的路上，帮他们把握方向，给予鼓励……<br />
帮助学习进步，这是一个看似简单，其实很考验人的活儿。看似简单，是因为你只要指出方向，具体学习提高都是员工自己的事。但考验人，就是如何能让员工相信你说的方向是对的，同时他在沿着这个方向走的时候你怎么能确保他没有走偏，关键的时候还能扶一把。没有一定的功底，是做不到的。<br />
所以有说管理是万金油，从正面的方向去理解，就是无论什么工作，你至少要懂个6-7分，而且能够高瞻远瞩地去看问题，这样才能更好地给予员工方向性的帮助。<br />
&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; <strong>二、团队成员因为“迷茫”和“魔障”而脱逃或掉队怎么办？</strong><br />
首先，一定要预防这种“迷茫”、“魔障”的心态出现。作为一个创始人或者说精神领袖，初期实干可能会比较多，但业务越上正轨实操其实应该越少，相应的在“布道”上则要花费更多的时间和精力。 布道，持续的布道，让企业永远不迷失方向，永远有向前的动力。 道理如此，但真能做好的，太少太少。尽力吧。<br />
其次，就算出现了“非分之想”，何必要逼到“背叛”？背叛意味着一种割裂，一种不可饶恕，一种道德负罪感，何必呢？企业发展的过程，固然要有目标和利益，但也不见得必须一条路跑到黑。如果天花板太低，员工被压无奈只能背叛，这其实是很糟糕的情况。不要把天花板压得太低，当有人出现“异志”的时候，一定要让他知道其实企业会给你内部创业的机会，只要你足够强，就没有什么能阻碍你的成长；就算是企业真的无法提供合适的资源供其内部创业，我，作为创始人，依然可以成为其外部创业的投资人/伙伴/导师，何必要“背叛”？<br />
最后，是不是有人会掉队？肯定会，但这也是自然选择，优胜劣汰，不算是背叛。人才对于企业来说很重要，但我觉得比人才更重要的是发现、培养、留下人才的机制。人才是水，会流动的，没有水源早晚会干枯的。到底会有多少人跟你走到最后，先要看看你准备的是什么，是一个脸盆，还是池塘，还是大海？<br />
&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; <strong>三、内部创业到底是一种什么样的创业？</strong><br />
大企业其实是内部创业最频繁、激励最到位的。 什么叫集团？就是一个个的子公司。 子公司哪来的？都是内部创业搞起来的。 所以不用怀疑“内部创业”的可行性。<br />
但对于初创企业来说，怎么提供内部创业机会，还真的想清楚。 为什么说叫“企业给的”内部创业机会？企业要给什么？ 如果这种创业，跟自己出去单练难度相仿，且收益更少，那当然自己单练了。这是正常的选择。 企业要保证内部创业顺利，要给两样： 1、更好的资源，降低创业难度。 2、更好的回报，增加收益预期。 如果自己还活不好，以上两样无从谈起，内部创业自然也是空谈。<br />
再说回来，合适的人也是必须的。 21世纪什么最贵？人才！ 初期，能执行这种内部创业任务的，空投怕是不行，自己培养的贝雷帽应该更靠谱些！</p>
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		<title>淘宝投放练功三部曲</title>
		<link>http://www.yunui.com/%e6%b7%98%e5%ae%9d%e6%8a%95%e6%94%be%e7%bb%83%e5%8a%9f%e4%b8%89%e9%83%a8%e6%9b%b2.html</link>
		<comments>http://www.yunui.com/%e6%b7%98%e5%ae%9d%e6%8a%95%e6%94%be%e7%bb%83%e5%8a%9f%e4%b8%89%e9%83%a8%e6%9b%b2.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:13:32 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1103</guid>
		<description><![CDATA[广告投放前和投放后的店铺完全是两个概念。越是大流量的广告这种概念越是明显。在店铺没有注意力的时候，你默默的在后台运作也许还不会引起太多人的注意。一旦你通过广告走到了大多数客户面前，店铺的不足之处会一瞬间被大家聚焦的视线放大，进销存管理的缺乏等，从而产生做广告不如不做的恶劣结果。如果是好的店铺，就会受到大家的青睐，但同时也会受到群众的监督。因此所谓台上一分钟，台下十年功，如何开网店说的就是准本齐全才能粉墨登场。

投放前第一个阶段:调养期

任何运动员参加比赛都要以最佳的状态应对这次竞赛。在这个阶段里，不同卖家的调养方式是不一样的。

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			<content:encoded><![CDATA[<p>广告投放前和投放后的店铺完全是两个概念。越是大流量的广告这种概念越是明显。在店铺没有注意力的时候，你默默的在后台运作也许还不会引起太多人的注意。一旦你通过广告走到了大多数客户面前，店铺的不足之处会一瞬间被大家聚焦的视线放大，进销存管理的缺乏等，从而产生做广告不如不做的恶劣结果。如果是好的店铺，就会受到大家的青睐，但同时也会受到群众的监督。因此所谓台上一分钟，台下十年功，如何开网店说的就是准本齐全才能粉墨登场。</p>
<p>投放前第一个阶段:调养期<br />
任何运动员参加比赛都要以最佳的状态应对这次竞赛。在这个阶段里，不同卖家的调养方式是不一样的。</p>
<p>小额投放的卖家：如直通车初级卖家、钻石展位、超级卖霸的用户。在广告投放前最重要的是选款，找到转化率最高的商品再做集中投放。通常操作方法是投放少量的直通车，为几个重点宝贝引入相似流量，看哪个宝贝的成交转化率最高，然后再恨据不同转化率择优重推。</p>
<p>准备投放品牌广告的大卖家：在这一阶段最需要做的事情是提高店铺整体的转化率。通过重新装修店铺，优化宝贝描述，调整产品结构等手段，将店铺内的转化率提高到3%以上。通常大流量广告进来以后，会降低店铺内的转化率。如果低于1%的店铺转化就相当危险了。因此在日常非广告流量的时候店铺转化做到3%以上是必要的。店铺转化做不上去就投放广告，就必须要提高广告的点击率，大部分情况下这是更困难的事情。所以，没有一个好的店铺内转化切不可贸然就出手大流量高投入的广告。烧直通车的时候也是这样。</p>
<p>店铺门面：提高店铺内转化率最直接的办法就是店铺装修。淘宝营销最主要的一方面就是视觉营销。一般而言，如果是做单品广告，最好把热门产品、促销信息、收藏链接等尽量放在店铺左栏。宝贝详情里做成店铺详情，不仅要介绍该宝贝的详细信息，还要把其他热卖单品的信息也收纳进来。这样即使买家对该产品没有大的兴趣，还可以被别的热卖单品吸引。然后加上优秀的设计提高店铺给人的档次，就可以无形中提高客户在店铺浏览中的心里价位。这个时候店铺内的商品就会给客户一种高性价比的感觉，从而提高店铺的转化率。</p>
<p>投放前第二个阶段:备战期<br />
店铺的基本框架做好以后，就需要针对广告投放所有可能的问题做好准备。这种准备还主要是集中在店铺内的工作。</p>
<p>货源：当广告流量引入到单品的时候，需要考虑两个问题：推广的单品是否货源充足、是否可以做关联营销充分利用流量的人群特征。用于做推广的产品千万不要是为了追求低价的低质商品，因为你不是为了追求广告投放时的单次成交。商品就是你的名片，是通过这个商品留住客户用的。其次要货源充足，一旦在推广过程中出现断货，不但会损失广告，还会降低客户对服务的满意度，从而在评价的时候增加差评率，影响店铺在搜索里的总体评价。这就得不偿失了。</p>
<p>服务：很多询价来了，是否有足够的人力支持？广告是把平时许多天的流量压缩到一天导入店铺。如果不能及时消化，就是广告损失。因为广告价格制定的时候主要参考的标准是流量而非你能消耗多少，所以只有充分消耗广告所带来的流最才能使广告的价值充分发挥。同样在高流量压力的情况下，客服是否还能做到正常对答，如果不行就会给客户以服务能力不行的印象，不利于客户的再次积累。</p>
<p>投放前第三个时期：广告策略<br />
后勤的事情准备完善，说明我们已经有了一个稳固的后方。这个时候我们有了一个基本的认知：只要有广告导入就能够有好的转化和成交。那么这个时候我们需要思考的就是下一个问题：如何将尽可能多的流量通过广告导入到店铺里。</p>
<p>目标人群分析：你的广告要投放给谁？他们有什么特点？通过什么亮点来打动他们？通过这个亮点最好用什么方式打动他们？广告就好像一次对话，对谁说话很重要。你分析了你的用户群是谁吗？如果是女性，需要更加柔和的调子；如果是男性，请刚阳一些。如果是高端，即使促销，也不要那么赤裸裸。如果是低端，请让你的广告好像家乐福的促销信息那样呐喊吧。网店进销存软件可以帮您管理好客户。</p>
<p>广告创意：就是那个打动买家的点，使用不同的广告投放方式，创意自然也有不同。如果是直通车，由于是和别的竞价产品集体展示，而且是店铺内某一个产品的直接展示，主要就从同类产品的价格以及产品图片优化着手。如果是钻石展位，可以是一种展示推广。背景图片和文案的搭配至关重要，创意主打印象牌，而且广告诉求要少而集中。而品牌广告，则需要以品牌形象为主，有连续性，且要突出个性，增加辨识度。</p>
<p>投放策略：一次广告投放讲究的是阶段性和组合性。一次广告投放当中广告Banner的诉求也许只有一个，但是客户进到店铺里看到的内容越丰富越好。在一次投放当中需要包含推荐的单品、促销的活动、店铺店主品牌的特点体现，让买家加深对店铺的印象。</p>
<p>文案：是广告创意中的点睛之笔。产品也许大同小异，文案则可以赋予产品灵魂，提炼出商品的卖点和噱头。文案首要表观出信息诉求：卖睡衣的，什么材质？谁穿的？卖珍珠的：一定要简练写清是珍珠的等级、档次、产地等独特诉求；牛仔裤：让他穿起来更加挺拔；益达口香糖为什么让你觉得一定跟更加保护牙齿有关系？而你想要清新口腔是想起来的是绿箭？一款流苏长靴，是否可以变成圣诞节必备行头？一条面料轻薄舒适的牛仔裤，是否可以打造成盛夏牛仔控爆款？简单几个字可以创造神奇。</p>
<p>设计风格：主要和产品类目、目标客户人群、时间段有关。如果是巧克力，赶上情人节，自然要走甜蜜风。如果是中年服饰，在母亲节就要打亲情牌；盛夏时节，设计风格一定要清爽怡人。周末假口自然是休闭惬意的风格。</p>
<p>活动：一般而言搞活动推广，价格因素、折扣力度、包邮、秒杀等字眼较为吸引人。价格方面，如果是超低价促销，价格就是卖点；如果是成本较高的高质量产品，就不要直接标价，最好体现折扣率、促销时限和数量等。店庆类活动，最好注明活动金额多少，比如亿元回馈老客户等，会通过数字让消费者觉得自己很受重视，而且受惠力度很大。</p>
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		<title>淘宝店铺运营二三事</title>
		<link>http://www.yunui.com/taobao-shop-operators.html</link>
		<comments>http://www.yunui.com/taobao-shop-operators.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:12:10 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

		<guid isPermaLink="false">http://www.yunui.com/?p=1101</guid>
		<description><![CDATA[做淘宝难吗？难，但是也不难！

任何一个行业都有人做的好与做的差，难也许是没找对方法或者没选对产品等，只要自己有合适的东西，加上自己的勤奋努力和学习，做淘宝真的不难。

刚毕业的时候很多东西不懂，那个时候觉得自己能做推广，于是去做了一下试试，发现不行，学校里面学的东西根本跟不上淘宝的变化，淘宝的规则日新月异，包括之前在创业团队里面担任过推广人员所学的东西到毕业的时候已经不再适用了，因为后台已经有很大改动，规则也有很多变化，营销工具和淘宝活动也是越来越多。所以只有紧跟时代脚步，拥抱变化积极的去学习才能适应现在的淘宝。

<span class="readmore"><a href="http://www.yunui.com/taobao-shop-operators.html" title="淘宝店铺运营二三事">阅读全文——共1903字</a></span><table class="wumii-related-items" cellspacing="0" cellpadding="3" border="0"  style="clear: both;">
    
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			<content:encoded><![CDATA[<p>做淘宝难吗？难，但是也不难！</p>
<p>任何一个行业都有人做的好与做的差，难也许是没找对方法或者没选对产品等，只要自己有合适的东西，加上自己的勤奋努力和学习，做淘宝真的不难。</p>
<p>刚毕业的时候很多东西不懂，那个时候觉得自己能做推广，于是去做了一下试试，发现不行，学校里面学的东西根本跟不上淘宝的变化，淘宝的规则日新月异，包括之前在创业团队里面担任过推广人员所学的东西到毕业的时候已经不再适用了，因为后台已经有很大改动，规则也有很多变化，营销工具和淘宝活动也是越来越多。所以只有紧跟时代脚步，拥抱变化积极的去学习才能适应现在的淘宝。</p>
<p>最近做的一份工作是运营，运营是个很大的范围，我觉得运营就像是生产型企业里面的，主管或者经理这个职务一样，能力一般的运营就是主管，能力很好的运营就是经理。为什么这样说呢？</p>
<p>下面我就来仔细的讲一讲：</p>
<p>生产型企业可能很多朋友没有接触过，我就举个例子无缝内衣。</p>
<p>生产型企业里面的主管要安排生产首先自己要对产品和工序了解甚至是很熟悉，因为不熟悉的话，生产环节出错了都不知道，那样是无法担任这个职务的，然后得和公司的采购沟通及时采购所需原料，原料不能断货，如果接到大单应联系采购能否及时供货。原料有了，得安排分配人员生产，有的适合做车工，有的适合做手工，要合理安排，生产完了就到检验了，检验的时候会有次品率，如果次品率高就要及时调整生产方式或者哪个环节出现问题了找出来，得和检验的人员沟通。</p>
<p>质检结束了产品要入库，又得库管沟通货物应该放在哪里什么时候出货。货物放仓库越近，出货就越快，提高效率，尤其是外贸企业，大多数大厂都是不能按时完成出货期的，不能完成客户就有权要求赔偿，如果再不能及时出货，那么损失就更大了。以上说这么多强调的是作为生产型企业的主管或者经理，必须和各个部门的领导和员工及时的来沟通，不然任何一个环节出现了问题都将是很大的损失。</p>
<p>淘宝店铺的运营其实也是一样，首先自己要对产品十分的了解和熟悉，不了解产品的运营不是好运营，因为不了解产品，你就不知道挖掘产品卖点，产品如何定位，产品卖出去后可能有哪些售后问题，而这些东西在你制定推广计划的时候都是十分必要的。</p>
<p>不懂产品就是瞎开炮——一阵乱打。</p>
<p>然后必须经常和采购沟通，拿家居类目的产品来说，秋末了甚至更早就应该准备冬季产品了，热水袋，暖宝宝，暖足贴，电暖鞋，电暖垫，自发热护具等等，如果等到了冬天才开始准备的话，那么别人的爆款和排名早就已经抢好了，这样的话我们就只能坐等来年了。家居类目产品很多，加上我们的店铺多，所以一定要用到ERP软件，我们用的是E店宝，每个商品都有自己的条码，采购商采购来了产品，首先得有采购分配条码，不然的话不能安排美工上架，因为如果没有条码对应的话是不能正确的发货的。采购分配条码了，运营的人再联系美工去上架，产品上架到了仓库了不是直接点击上架就完事了，美工毕竟是美工，不是运营，也没有那么懂产品。运营需要检查宝贝的类目属性是否错误，条码是否错误，然后还得修改产品的标题和宝贝描述，完了之后才能上架。上架完成了，马上和销售沟通，该产品有哪些地方要注意，产品的买点是什么这些都要告诉售前客服，他们如果知道这些就能够更好的销售产品，售前联系好了，然后是整单（整理订单）的，各个店铺的合作快递都不止一个，有些快递慢有些快递快，发货速度的动态评分如果比较低那么就要注意了，告诉整单的人，这段时间尤其是活动订单要选择那个速度快点的，如果不说的话后果轻则降分，重则关店。而且淘宝现在对服务这一块很重视，搜索结果对动态评分高的店铺都有一定的加权，所以动态评分非常的重要。整单的联系好了，再是仓库配货打包的人员，就举一个我遇到过的例子，有些店长做一元换购，拿五种商品。垃圾袋，暖宝宝，墙贴，脏衣篮和鞋撑来做换购，这五种商品在一起如何打包？有圆筒状的，有长方形的，有长筒形的，还有圆盘形状的，这些产品在一起能打包吗？首先墙贴跟这些一起打包运输容易破损，其次这样的组合打包好要浪费很多很多的包装盒空间，也增加了包装成本，很是不划算。所以作为一个运营必须要与打包配货的人员来沟通，不然的话快件损坏，包装成本增加，这些东西都是看不到的。运营不光光是卖货。然后还得跟售后沟通，售后的问题没处理好将是一个很严重的问题，轻则被屏蔽扣分，重则永久性的关店。尤其是活动之后的售后，会很集中，售后客服如果忙不过来的，客户很容易就会投诉维权，如果投诉维权成立的话那就严重了。所以作为运营和售后及时有效的沟通是很有必要的。</p>
<p>以上拿生产型企业的主管或者经理所做工作和淘宝运营的工作做了分析，共性就是都得积极的与各个部门环节加强沟通，整合资源使得效益最大化。运营就是整合资源。</p>
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		<title>商城新规让求保养不再是神话</title>
		<link>http://www.yunui.com/%e5%95%86%e5%9f%8e%e6%96%b0%e8%a7%84%e8%ae%a9%e6%b1%82%e4%bf%9d%e5%85%bb%e4%b8%8d%e5%86%8d%e6%98%af%e7%a5%9e%e8%af%9d.html</link>
		<comments>http://www.yunui.com/%e5%95%86%e5%9f%8e%e6%96%b0%e8%a7%84%e8%ae%a9%e6%b1%82%e4%bf%9d%e5%85%bb%e4%b8%8d%e5%86%8d%e6%98%af%e7%a5%9e%e8%af%9d.html#comments</comments>
		<pubDate>Thu, 05 Apr 2012 03:08:51 +0000</pubDate>
		<dc:creator>Dylan</dc:creator>
				<category><![CDATA[电子商务]]></category>

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		<description><![CDATA[2012年度淘宝商城商家招商续签及规则调整公告

&#160;

尊敬的各位淘宝商城商家:

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			<content:encoded><![CDATA[<p>2012<strong>年度淘宝商城商家招商续签及规则调整公告</strong></p>
<p>&nbsp;</p>
<p><span style="color: #000000;">尊敬的各位淘宝商城商家:</span></p>
<p><span style="color: #000000;">感谢您一年来对淘宝商城的关注和支持。时至年底，2012年度续签工作即将开始，淘宝商城真诚希望与您一起在下一年度继续一路同行，再创辉煌。</span></p>
<p><span style="color: #000000;">2012年，淘宝商城将继续致力于建设开放的B2C网上购物平台，为消费者提供最新、最潮、最全的高品质的商品和令消费者满意的服务。淘宝商城将以续签标准、规则调整为手段，促进商家更积极、严肃地进行其在淘宝商城的经营行为。通过费用返还激励和市场规则等手段来引导商家为消费者提供更具有确定性的、更优质的商品和服务，鼓励商家越做越强。</span></p>
<p><span style="color: #000000;">现将2012年度淘宝商城商家续签标准、主要调整事项、<a href="http://a.taobao.com/detail/2011/10/10/521098/1.php" target="_blank"><span style="color: #3366cc;">淘宝商城规则</span></a>主要调整内容和需要提醒商家注意的其他事项公告如下，请您仔细阅读并充分理解。</span></p>
<p align="left"><span style="color: #000000;"><strong>续签申请标准</strong></span></p>
<p><span style="color: #000000;">本次续签申请标准参照<a href="http://service.taobao.com/support/help-13637.htm" target="_blank"><span style="color: #3366cc;">《淘宝商城2012年招商标准》，</span></a></span></p>
<p>&nbsp;</p>
<p><strong><span style="color: #000000;">二．续签标准主要调整事项</span></strong></p>
<p><span style="color: #000000;"><strong>1.</strong> <strong>费率：</strong></span></p>
<p><span style="color: #000000;">2012年一级类目中除“传统滋补品/其他保健营养品”和“品牌保健品”的技术服务费率将由2%上调至3%外，其他一级类目的技术服务费率不变；叶子类目的费率变动详见</span><a href="http://service.tmall.com/support/tmall/knowledge-1192053.htm" target="_blank">《淘宝商城各类目费率年费一览表》</a></p>
<p>&nbsp;</p>
<p><span style="color: #000000;">2. <strong>保证金</strong></span></p>
<p><span style="color: #000000;">商家在淘宝商城经营必须交纳保证金，保证金主要用于保证商家按照淘宝商城的规则进行经营，并且在商家有违规行为时根据《淘宝商城服务协议》及相关规则规定用于向淘宝商城及消费者支付违约金。续约商家2012年度的保证金须在2011年12月26日前一次性缴纳。保证金的金额按照店铺类型及所经营商品商标状态区分如下：</span></p>
<ol>
<li><span style="color: #000000;">品牌旗舰店、专卖店:带有TM商标的10万元，全部为R商标的5万元；</span></li>
<li><span style="color: #000000;">专营店：带有TM商标的15万元，全部为R商标的10万元；</span></li>
<li><span style="color: #000000;">特殊类目说明，</span>
<ul>
<li><span style="color: #000000;">卖场型旗舰店，保证金为15万元；</span></li>
<li><span style="color: #000000;">经营未在中国大陆注册商标的进口商品的专营店，保证金为15万元；</span></li>
<li><span style="color: #000000;">“书籍/杂志/报纸”、“音乐/影视/明星/音像”及“演出/吃喝玩乐折扣券”类目不涉及品牌属性且无专卖店类型，故保证金收取方式：旗舰店 5万元，专营店 10万元；</span></li>
<li><span style="color: #000000;">“网游及QQ”、“话费通信“及“旅游”大类的保证金为1万元；</span></li>
</ul>
</li>
<li><span style="color: #000000;"> <wbr>保证金由于向淘宝商城或消费者支付违约金等原因出现不足额时，商家需要在15日内补足余额，逾期未补足的淘宝商城将对商家店铺进行监管，直至补足。</wbr></span></li>
</ol>
<p><span style="color: #000000;"><strong>3</strong><strong>、技术服务费年费</strong></span></p>
<p><span style="color: #000000;">（1）2012年技术服务费年费(“年费”)以一级类目为参照，分为3万元或6万元两档，各一级类目对应的年费标准详见</span><a href="http://service.tmall.com/support/tmall/knowledge-1192053.htm" target="_blank">《淘宝商城各类目费率年费一览表》</a><span style="color: #000000;">。续签商家2012年度年费须在2011年12月26日前一次性缴纳。</span></p>
<p><span style="color: #000000;">（2）商家需缴纳的技术服务费年费以其开通授权的一级类目中年费最高的为准。</span></p>
<p><span><span style="color: #000000;">（3）为鼓励商家提高服务质量和壮大经营规模，淘宝商城将对技术服务费年费有条件地向商家返还。返还方式上参照消费者动态评分（“DSR”）和年销售额两项指标，返还的比例为50%和100%两档。具体标准为协议期间（包括期间内到期终止和未到期终止，实际经营期间未满一年的，以实际经营期间为准）内DSR平均不低于4.6分；且满足资费一览表中的技术服务费年费金额及各档返还比例对应的年销售额。年费返还按照2012年整年度进行；</span></span></p>
<p><span><span style="color: #000000;">（4）参与2012年度续签商家的年费结算包括两部分：</span></span></p>
<ul>
<li><span style="color: #000000;">2012</span><span style="color: #000000;">年初对2011年度缴纳的6000元技术服务费年费进行结算，结算逻辑参照<a href="http://service.tmall.com/support/tmall/knowledge-1123772.htm" target="_blank"><span style="color: #3366cc;">2011年年费核算标准</span></a></span>；</li>
<li><span style="color: #000000;">缴纳2012年度年费</span></li>
</ul>
<p><span style="color: #000000;">具体结算逻辑请见<a href="http://service.taobao.com/support/help-13637.htm" target="_self">《淘宝商城2012年招商标准》</a>中的第五章淘宝商城费率/年费/保证金标准</span></p>
<p>&nbsp;</p>
<p><strong><span style="color: #000000;">三、淘宝商城将于2011年12月31日24时对尚未完成续签的店铺进行监管，并于2012年1月15日起对未完成续签的店铺进行清退并开始进行2011年度技术服务费年费的结算工作。</span></strong></p>
<p>&nbsp;</p>
<p><span style="color: #000000;"><strong>四、淘宝商城规则主要调整内容</strong></span></p>
<p><span style="color: #000000;">1、淘宝商城承诺，对商家不封店。除严重违规行为（如假货、水货、假冒材质成份等）外。</span></p>
<p><span style="color: #000000;">2、运用商业逻辑建立市场秩序，采用经济杠杆（支付违约金）和流量分配机制引导商家的经营行为，为消费者提供更好的商品和服务。</span></p>
<p><span style="color: #000000;"><span>3、增加“支付违约金”作为违规处罚措施，根据商家违规扣分的不同节点向淘宝商城支付不同额度的违约金（通过扣除保证金的方式支付），违约金不计入淘宝商城收入，直接进入淘宝商城消费者保障基金，用于提高淘宝商城对消费者的保障力度；</span></span></p>
<p><span style="color: #000000;"><span>4、加大对消费者的保障力度，对于假货、水货、假冒材质成份等严重违规行为，给予消费者5倍货款的赔偿，同时大幅提高对于延迟发货及描述不符、违背承诺等违规行为给予消费者的补偿标准；</span></span></p>
<p><span style="color: #000000;"><span>5、继续对于假货、水货、假冒材质成份等严重违规行为采取零容忍，淘宝商城将对该类商家立即关闭店铺、扣除全部保证金及技术服务年费，且永不合作。</span></span></p>
<p><span style="color: #000000;"><span>5、2012年度规则调整内容将于2012年1月1日正式生效。</span></span></p>
<p>&nbsp;</p>
<p><span><strong><span style="color: #000000;">五、其他注意事项</span></strong><a href="http://service.taobao.com/support/help-13638.htm" target="_blank"><span style="color: #0000ff;"><strong>(</strong><strong>更多细节详见续签FAQ)</strong></span></a></span></p>
<p><span style="color: #000000;"><span>1、为了确保各位商家方便快捷的完成下一年度的续签，本次续签资料的提交采用在线上传的方式，上传的各类材料请务必加盖您公司的红章；</span></span></p>
<p><span style="color: #000000;"><span>2、本次续签自<strong>2011年10月17日开始至2011年12月20日下午18时结束</strong>，请务必在以上时间段内完成续签申请的提交，<strong>申请路径为：我的淘宝—我是卖家—商城服务专区。</strong></span></span></p>
<p><span style="color: #000000;"><span>续签流程包括“资质审核”和“缴纳年费/冻结保证金“两个环节，续签资质审核通过后，商家需在12月26号前完成年费的缴纳及保证金的冻结；</span></span></p>
<p><span style="color: #000000;"><span>3、逾期未提交申请或未缴纳年费/冻结保证金，淘宝商城将视为您主动放弃续签，商城与您签订的《淘宝B2C服务协议》将在2011年12月31日24时自动终止，您的店铺也将同时进入监管状态（即无法正常交易）；</span></span></p>
<p><span style="color: #000000;"><span>4、如您主动放弃续签，但希望保留店铺转入淘宝集市继续经营，淘宝商城届时会开放申请入口，具体开放时间及注意事项敬请关注后续相关通知；</span></span></p>
<p><span style="color: #000000;"><span>5、2011年10月17日至2012年1月1日前新申请入驻的客户不用参加续签，合同有效期自服务生效之日起至2012年12月31日；需缴纳的技术服务费年费及需冻结的保证金金额参照2012年度的标准；费率自2012年1月1日零时起执行。</span></span></p>
<p><span style="color: #000000;"><span>6、淘宝商城会选择已成功续签的商家进行复检，若在复检中发现问题，商家需按要求补充相关资质；</span></span></p>
<p align="left"><span style="color: #000000;"><span>7、所有淘宝商城商家在签署《淘宝商城服务协议》的同时，需同时签署《淘宝商城消费者保障协议》；</span></span></p>
<p><span style="color: #000000;"><span>8、未在规定时间内完成续签或淘宝商城主动不予续签的客户，淘宝商城在6个月内将不再受理此类店铺所属经营主体的新开店申请；</span></span></p>
<p><span style="color: #000000;"><span>9、请务必确保您上传资质的真实性（若您提供的资质由第三方提供，如商标注册证、授权书等，请务必先行核实其真实有效性），一旦发现虚假资质，您的续签申请将被作废，即淘宝商城不再和您续签，您的店铺将在协议到期后被清退，同时公司将被列入非诚信商家名单，淘宝商城将不再与您进行合作，即不接受贵司的新开店申请；</span></span></p>
<p align="left"><span style="color: #000000;"><span>10、为了维护消费者及其他诚信经营商家的权益，淘宝商城有权在上述申请标准的基础上，对指定客户进行更多资质的索证；</span></span></p>
<p align="left"><span style="color: #000000;"><span>11、淘宝商城有权根据商家上一年度的整体运营情况，包括但不限于商品质量指标、服务质量指标、运营效率指标等因素，判断是否与您在下一年度继续合作，敬请知悉。</span></span></p>
<p align="left"><span style="color: #000000;"><span> <wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr>淘宝商城</wbr></span></span></p>
<p><a name="_GoBack"></a><span style="color: #000000;"><span> <wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr> </wbr><wbr>2011</wbr></span></span><span style="color: #000000;"><span>年10月10日</span></span></p>
<p>&nbsp;</p>
<p><span style="font-size: small;">来源淘宝帮派</span></p>
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